Frequently Asked Questions

All CatZen products are available exclusively on Amazon.ae. Simply click the "Buy on Amazon" button on any product page to be taken directly to our Amazon listing.

Shipping is handled by Amazon.ae. Delivery times vary depending on your location within the UAE, but typically range from 1-5 business days. Amazon Prime members may be eligible for faster delivery options.

Since our products are sold through Amazon.ae, all returns are handled according to Amazon's return policy. Generally, you can return items within 30 days of receipt. Please check Amazon's return policy for specific details.

Absolutely! All CatZen products are made with pet-safe materials. We carefully select materials that are non-toxic and durable enough to withstand regular use by cats.

To extend the life of your cat scratcher, rotate it periodically so cats use different surfaces. You can also sprinkle catnip on it to encourage use. If it becomes heavily worn, it may be time for a replacement.

The Cat Litter Mat can be easily cleaned by shaking off loose litter, then wiping with a damp cloth. For deeper cleaning, you can vacuum the mat or rinse it with water and let it air dry completely before use.

No, our Cat Scratch Protection is designed to be furniture-friendly. It uses gentle adhesive that won't damage most surfaces when properly applied and removed according to the instructions.

Currently, our products are available through Amazon.ae which primarily serves the UAE market. We are exploring options to expand to other regions in the future.

You can reach us through our Contact page or email us directly at feedback@catzen.ae. We aim to respond to all inquiries within 24-48 hours.

For bulk orders or wholesale inquiries, please contact us at feedback@catzen.ae with your requirements and we'll be happy to discuss options.